Effective Date: March 29, 2026 | Last Updated: March 29, 2026
These Terms and Conditions ("Terms") govern your use of the CLARA service (Call Lead Automation & Response Agent) provided by Build AI Studios ("Company," "we," "our," "us"). By subscribing to or using CLARA, you ("Subscriber," "you," "your") agree to be bound by these Terms. If you do not agree, do not use the service.
CLARA is an AI-powered voice answering service that:
CLARA uses artificial intelligence, including speech recognition, natural language processing, and text-to-speech technology to conduct conversations with callers. CLARA is not a human voice agent.
CLARA uses AI-generated voice technology to interact with callers. Callers are made aware they are speaking with an automated system through the call greeting. Subscribers acknowledge and agree that their customers will be interacting with an AI, not a human.
Calls handled by CLARA are recorded and transcribed for the purpose of extracting lead information, scheduling appointments, and improving service quality. Subscribers are responsible for understanding and complying with all applicable federal and state call recording laws, including but not limited to requirements in two-party consent states (California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Oregon, Pennsylvania, and Washington). Subscribers should consult legal counsel if they have questions about call recording compliance in their jurisdiction.
CLARA answers inbound calls only. CLARA does not initiate unsolicited outbound calls. The FCC has clarified that TCPA restrictions on artificial/prerecorded voices apply to outbound calls initiated by callers, not technologies used to answer inbound calls. Appointment-related SMS messages sent to callers are sent with implied consent obtained during the call when the caller voluntarily provides their phone number and requests an appointment. Subscribers are responsible for ensuring their overall business practices comply with the TCPA and applicable state telemarketing laws.
By subscribing to CLARA, you expressly consent to receive automated lead notification text messages at the phone number you provide during account setup.
With the Subscriber's authorization, CLARA may send SMS messages to callers (the Subscriber's customers) for the following purposes:
Subscribers are responsible for ensuring that callers have provided consent to receive appointment-related SMS messages. CLARA collects implied consent during the call when a caller voluntarily provides their phone number and requests an appointment. Subscribers should consult legal counsel if they require explicit written consent in their jurisdiction.
Carriers are not liable for delayed or undelivered messages.
All content, technology, software, and materials associated with CLARA, including but not limited to the AI voice agent, qualification prompts, SMS templates, scheduling algorithms, website content, and documentation, are the property of Build AI Studios and are protected by applicable intellectual property laws. Subscribers may not copy, modify, distribute, reverse engineer, or create derivative works from any CLARA technology or materials.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUILD AI STUDIOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, REVENUE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE CLARA SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
THIS LIMITATION APPLIES TO BUT IS NOT LIMITED TO: MISSED APPOINTMENTS, INCORRECTLY SCHEDULED APPOINTMENTS, INACCURATE LEAD DATA, SERVICE INTERRUPTIONS, DELAYED SMS NOTIFICATIONS, AND ANY LOSSES ARISING FROM AI PROCESSING ERRORS.
You agree to indemnify, defend, and hold harmless Build AI Studios and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) your use of the CLARA service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, (d) any claim by a third party related to calls handled by CLARA on your behalf, (e) any claim related to appointment scheduling errors, or (f) your failure to comply with call recording or AI disclosure requirements in your jurisdiction.
Before initiating any formal proceedings, you agree to contact us at hello@yourclara.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 30 days.
If we cannot resolve a dispute informally, you and Build AI Studios agree to resolve any claims through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will take place in Sacramento County, California, or at a location mutually agreed upon. The arbitrator's decision will be final and binding.
YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. If this waiver is found to be unenforceable as to a particular claim, then the entirety of this arbitration provision shall be null and void as to that claim only.
Either party may bring qualifying claims in small claims court in Sacramento County, California.
You may opt out of the arbitration and class action waiver provisions by sending written notice to hello@yourclara.com within 30 days of first subscribing to CLARA. Your notice must include your name, address, phone number, and a clear statement that you wish to opt out. If you opt out, all other provisions of these Terms remain in effect.
CLARA IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
We reserve the right to suspend or terminate your access to CLARA at any time if:
In the event of termination for cause, no refund will be issued. We will provide 30 days notice for termination without cause.
Build AI Studios shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, power failures, internet or telecommunications outages, third-party service provider failures (including Retell AI, Twilio, or hosting providers), pandemics, labor disputes, or cyberattacks.
We reserve the right to update or modify these Terms at any time. Material changes will be communicated to active Subscribers via email or SMS with at least 30 days notice. Continued use of the service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date of the changes.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided that the assignee agrees to honor the terms of this agreement.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Build AI Studios.
These Terms, together with our Privacy Policy (available at https://yourclara.com/privacy), constitute the entire agreement between you and Build AI Studios regarding the CLARA service and supersede all prior agreements, understandings, and communications, whether written or oral.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. For any matters not subject to arbitration, the exclusive jurisdiction and venue shall be the state and federal courts located in Sacramento County, California.
If you have questions about these Terms, contact us at:
Build AI Studios
Email: hello@yourclara.com
Website: https://yourclara.com